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18134430508,301csr@elsalescorp.com 5111 West Knox St. Tampa, Florida 33634

Secret Collagen – Our BIO ORGANICA” COLLAGEN & RETINOL BOOSTER

A revolution in skin care, Secret Collagen is formulated for a variety of skin types. With the belief that beauty is for everyone, our customized fusion of restoring organic elements and the anti-age fighting ingredients of Retinol and Collagen, is designed to encourage intensive cell rejuvenation, reduce dark spots, help to minimize problematic blackheads, and provide the needed skin care regime that will help to protect and repair your skin from the signs of aging.

Working on a molecular level, Our BIO ORGANICA” COLLAGEN & RETINOL formulas assist the skin cell retinoid receptors that regulate certain skin functions. Improving skin texture and speeding up skin cell rejuvenation, which slows down as we age, Secret Collagen works to combat and assist in repairing damage, leaving your skin healthier and younger looking.

Set Includes:

Aromatic Milk & Honey Body Butter

Infused with our Bio Organic blend of Retinol and Collagen with Aromatic Milk and Honey, our Secret Collagen Body Butter is designed to restore moisture to skin in need of intensive repair. Rich and silky smooth, this quick-absorbing body butter is perfect for your head to toe skin needs and will leave your skin feeling renewed and refreshed. 

•Moisturizing
•Restorative
•Soothing
•Nourishing

Sea Salt Coconut Body Scrub

Using the power of our Bio Organic fusion of Retinol and Collagen, infused with Vitamin A & E and the healing powers of Coconut, our Sea Salt Body Scrub helps to nurture and maintain youthful looking skin. Exfoliating and rejuvenating your body, our soothing scrub is designed to heal and repair, leaving your skin with a revitalized glow.


•Exfoliating 
•Vitamin Rich
•Enhances Cellular Turnover
•Healing

 

Thank you for visiting and shopping at Secret Collagen. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipment method

Estimated delivery time

Shipment cost

Free Shipping

3-5 business days

Free

USPS First Class Package

2-3 business days

Calculated at checkout

USPS Priority Mail

2-3 business days

Calculated at checkout

USPS Priority Mail Express*

1-2 business days

Calculated at checkout

*Overnight delivery is only available for orders with delivery addresses within the continental United States and is the sole responsibility of the Shipping service to guarantee delivery within the specified time frame.

Delivery delays can occasionally occur.

Delays because of holidays, unforeseen weather, tool, machine or vehicle malfunctions, acts of god, etc. are the sole responsibility of the shipping service and all claims by the customer are to be brought to their attention.

Shipment to P.O. boxes or APO/FPO addresses

Secret Collagen ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Customs, Duties and Taxes

Secret Collagen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Secret Collagen is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipments outside of the USA are subject to a different delivery schedule and can take up to 30 days for delivery depending on the country, customs, tarrifs, shipping service delays, hand offs, etc.

We offer a flat rate anywhere in the world at the cost of $50.00 per order.

Shipment method

Estimated delivery time

Shipment cost

USPS or FedEx (Dependent on county)

Up to 30 days

$50.00

Returns, Refunds & Exchanges:

All returns, refunds, & exchanges must be approved by the customer service department. Please do not ship products to our warehouse without prior communication, you will need to pay the costs of return shipping.

Exchanges: If a product you received is defective, you must contact us within 14 days to receive a new device. We will not exchange the product if the damage is from personal use. All exchanges are subject to a $8.99 + tax restocking fee. Domestic (USA) Exchanges will be provided with a FREE prepaid shipping label to ship back to us. International exchanges must pay for shipping both ways (tracking is mandatory). We may (at will) require proof of purchase along with images/videos of the issue you are experiencing before approval.

Returns: Because of COVID-19 and overall health and safety, we will not be accepting any returns that have been opened or used. Products must be in their original condition in order to be accepted & processed.

***There is a 40% restocking fee for all products that are returned.***

ALL SALES ARE FINAL (Unless approved by the customer service department)

Damages: Secret Collagen is not liable for any products damaged or lost during shipping. If you received your order damaged or the package was lost, please contact us and we will file a claim with the shipping company at fault. Until we receive a final response from the shipping company regarding the claim at hand, there will be no products shipped again, returned, refunded or exchanged. These claims can take as little as a few days or up to 30 days plus in some cases as they investigate. When we have the final outcome on the claim we will forward any relevant information and get you a new shipment. Not all cases end in a new shipment or product. The final say from the shipping company is the final word on the delivery. If you claim the package was stolen from your property then we will require an official police report before moving forward with a claim.

Customer Service Contact Information:

E-Mail: CSR@ELSALESCORP.COM

Hours: Monday - Friday: 10:30 AM - 6:00 PM (EST)

Shipping Policy: Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy: Shipment processing time- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Shipping charges for your order will be calculated and displayed at checkout.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment Method

Estimated delivery time

Shipment cost

 Free Shipping

3-8 business days

Free

 

International Shipping Policy: Shipments outside of the USA are subject to a different delivery schedule and can take up to 30 days for delivery depending on the country, customs, tariffs, shipping service delays, hand offs, etc.

All shipments outside of continental United States will have taxes & duties added to shipping. This includes Alaska, Hawaii, and Puerto Rico. All shipping outside of the continental United States is a flat rate of $50.

Shipment Method

Estimated delivery time

Shipment cost

USPS or FedEx (Dependent on County)

Up to 30 business days

$50.00

 

ADDITIONAL KEY SHIPPING INFORMATION: Delivery delays can occasionally occur. Delays because of COVID-19, holidays, unforeseen weather, tools, machine or vehicle malfunctions, acts of god, etc. are the sole responsibility of the shipping service. All claims by the customer are to be brought to their attention. You may not cancel or ask for a refund because of their mistakes.

Shipment to P.O. boxes or APO/FPO addresses: Secret Collagen ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you do not receive a confirmation, please contact our customer service department.

Customs, Duties and Taxes: Secret Collagen is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please reach out to us before shipment if you have questions or concerns.

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